Need help with an order or have a question?
You’re in the right place. Pro Pond Supply is run by two brothers, Landon and Hunter, and we personally handle product questions, order support, and shipping help. No outsourced support and no call centers.
If you need warranty help, replacement parts, or technical troubleshooting, we’ll help connect you with the manufacturer’s U.S.-based support team when needed.
Want to see what customers say? Visit our Reviews page.
About Pro Pond Supply
We started Pro Pond Supply because we have a real passion for quality equipment and wanted to create a better buying experience for pond and lake owners. Our goal is to help homeowners, property managers, and businesses find the right products with real support from start to finish.
We are based out of Lula, GA and ship nationwide from U.S. warehouse locations.
Quick Links
- Shipping and Delivery
- Returns and Refunds
- Reviews
- Contact Us
Order Help
Order confirmation and tracking
After you place an order, you’ll receive an order confirmation by email. Tracking is not available until after the item has shipped and the carrier has issued the tracking number. If you ever want a status update, we’re always happy to help.
Email us at support@propondsupply.com or call 470-201-5198.
Need a quote for a larger order?
We can provide quotes for larger orders or customers purchasing multiple items. Contact us and we’ll be happy to help.
Shipping and Delivery
All Pro Pond Supply products ship from U.S. warehouse locations. Most items ship through standard parcel carriers, though some larger products may ship differently depending on the brand and item size.
Delivery updates
Once your order ships, tracking information will be sent to you by email. Delivery timing may vary depending on the product, supplier, and destination.
Delivery inspection
Please inspect your order when it arrives. If anything shows up damaged, incorrect, or incomplete, take photos and contact us as soon as possible so we can help with the next steps.
See full Shipping and Delivery details.
Returns and Refunds
We understand that sometimes a product may not be the right fit. Our Returns and Refunds policy outlines return eligibility, timelines, and any applicable fees.
Authorized Products and Product Information
Pro Pond Supply works with established manufacturers and U.S. distribution partners to provide genuine pond and lake equipment, parts, and accessories. Product details, specifications, and warranty information are listed on the specific product page whenever available.
Secure Checkout
Our checkout is protected and built on Shopify. We accept credit cards, PayPal, Affirm pay over time, Google Pay, Venmo, and Apple Pay.
Customer Reviews
We’re committed to providing a smooth buying experience and real support when you need it. If you want to see what customers say about ordering from Pro Pond Supply, visit our Reviews page.
Warranty and Damaged Items
Manufacturer warranty
Many products we sell include a manufacturer warranty. Warranty terms vary by brand, and warranty information can often be found on the specific product page. If you have a warranty question, we’ll help you understand the process and point you in the right direction.
Damaged or incorrect items
If your order arrives damaged, incorrect, or missing parts, take clear photos and contact us as soon as possible. Reporting issues quickly helps us resolve them faster.
Product Requirements and Compatibility
Product specifications, sizing, compatibility, and other important details are listed on the product page whenever available. If you’re unsure about which product is right for your setup, reach out to us before ordering. We’re here to help.
Contact Pro Pond Supply
Prefer to speak with a real person directly?
Pro Pond Supply phone number: 470-201-5198
If we miss your call, please leave a voicemail and we’ll get back to you as soon as possible.
Prefer email?
You’ll hear back from Landon or Hunter. We do not outsource support.