At Pro Pond Supply, we strive to provide a smooth shopping experience by working with trusted suppliers to bring you quality pond and lake equipment, parts, and accessories. Because we work with multiple brands and manufacturers, shipping and return policies may vary depending on the product. Below are our general shipping guidelines.
General Handling and Transit Times
📦 Order Handling: Most orders are processed and shipped within 1 to 3 business days Monday through Friday. Processing times may vary by product and supplier, so please review the product page for any item-specific details.
🚚 Transit Times: Most orders arrive within 3 to 7 business days after shipment, depending on the destination, carrier, and supplier. Delivery times may vary. Tracking information will be provided once your order ships.
⏳ Order Cut-Off Time: Orders placed after 5:00 PM EST will begin processing on the next business day.
⚠️ Backorders: If an item is out of stock, restock timing is determined by the supplier or manufacturer. If available, an estimated restock date will be provided after your order is placed or upon request. If timing is important, we recommend contacting us before ordering to confirm availability.
Shipping Fees
✅ All orders qualify for free shipping unless otherwise noted on the product page.
Change of Address
📌 Address changes must be requested within 24 hours of placing your order. Once an item has shipped, we cannot guarantee that the shipping address can be changed.
📌 If an address change is requested after shipment, any fees charged by the carrier may be the responsibility of the customer.
Cancellations
📌 Before Shipment: Orders may be canceled within 24 hours of placement for a full refund. After that period, cancellation requests may be subject to approval and may incur a processing fee.
📌 After Shipment: If the order has already shipped, cancellation requests will be treated as a return and may be subject to return shipping costs and any applicable restocking fees as outlined on the product page.
Damaged, Missing, or Incorrect Items
📦 If your order arrives damaged, missing parts, or incorrect, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- Photos of the item and packaging, if applicable
- A brief description of the issue
For product-specific instructions, please review the product page or contact our customer service team at support@propondsupply.com.
Brand-Specific Policies
Because we work with multiple suppliers, specific shipping and return policies for individual products may vary and are outlined on the product pages. This may include:
✔ Estimated handling and delivery times
✔ Return and exchange eligibility
✔ Restocking fees, if applicable
We recommend reviewing the product page of the item you are purchasing for the most accurate and up-to-date information.
FAQ
Why do shipping policies vary?
Each supplier we partner with operates independently, which means shipping and return terms can vary by brand or product. This flexibility allows us to offer a broader range of quality pond and lake products.
Where can I find the shipping policy for my product?
Please check the Shipping & Returns section on the specific product page for item-specific details.
What if I have questions?
If you’re unsure about a product’s shipping policy or need help before placing an order, our customer service team is here to help.
📞 470-201-5198
📧 support@propondsupply.com