Privacy Policy

Last updated: February 25, 2025

This Privacy Policy describes how Pro Pond Supply ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from propondsupply.com (the "Site"), or otherwise communicate with us (collectively, the "Services").

By using or accessing the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When we do, we will post the revised policy on this page and update the "Last updated" date.

How We Collect Personal Information

We collect personal information in three primary ways:

Directly from You such as when you place an order, fill out a form, or contact us.

Contact details, including name, address, phone number, and email
Order details, including billing and shipping information and payment confirmation
Account information, such as username, password, and security settings
Customer service messages, inquiries, and support requests

Automatically When You Use the Site through cookies and similar tracking technologies.

Device type, browser type, IP address, and network information
Pages viewed, time spent on the Site, and actions taken while browsing

From Third Parties such as:

Shopify, our ecommerce platform
Payment processors, which securely handle payment details
Shipping and fulfillment partners
Advertising, analytics, and marketing providers

How We Use Personal Information

We use collected personal information to:

Process payments, fulfill orders, and coordinate shipping and returns
Communicate with you about your order, account, or customer support requests
Improve and personalize the Site and Services
Send promotional and marketing communications, subject to your preferences and opt-out rights
Detect, investigate, and prevent fraud or unauthorized activity
Comply with legal and regulatory obligations

Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

Remember your preferences
Analyze Site usage and performance
Improve functionality and user experience
Personalize advertising and marketing

You can adjust your browser settings to limit or block cookies. Please note that doing so may affect certain Site features or functionality.

Our Site recognizes Global Privacy Control (GPC) signals where legally required.

Disclosure of Personal Information

We may share your information with:

Shipping and fulfillment partners to deliver your order
Payment processors to complete transactions
Marketing and advertising providers to help us promote our products
Legal authorities when required to comply with applicable law or protect our rights
Successors or related parties in connection with a merger, acquisition, financing, or sale of company assets

We do not sell personal information as defined under the California Consumer Privacy Act (CCPA/CPRA).

Your Privacy Rights

Depending on where you live, you may have the following rights:

Access: Request a copy of the personal information we hold about you
Delete: Request deletion of certain personal information
Correct: Request correction of inaccurate personal information
Restrict or Opt Out: Opt out of marketing communications or certain targeted advertising activities
Non-Discrimination: We will not deny you goods or services, charge different prices, or provide a different quality of service for exercising your privacy rights

To exercise any of these rights, please contact us at:

📧 support@propondsupply.com
📞 470-354-1969

State-Specific Disclosures

California, CCPA/CPRA

We do not "sell" or "share" personal information as those terms are defined under California law.

We may use certain data for targeted advertising. You may request to opt out by contacting us directly.

You may also designate an authorized agent to submit a privacy request on your behalf.

Nevada

We do not sell personal information. Nevada residents may still submit a verified request to opt out of any future sale by emailing support@propondsupply.com.

Data Retention

We retain personal information for as long as necessary to:

Fulfill orders and provide our Services
Comply with tax, accounting, and legal obligations
Resolve disputes and enforce our agreements

When personal information is no longer needed, we securely delete or anonymize it.

Security of Information

We implement reasonable safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

You are responsible for maintaining the confidentiality of your account credentials. Please notify us immediately if you believe your account has been accessed without authorization.

Children’s Data

We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

Complaints and Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us:

📧 support@propondsupply.com
📞 470-354-1969
🕒 Customer Service Hours: Monday through Friday, 8:00 AM to 8:00 PM EST