This website is operated by Pro Pond Supply. Throughout the site, the terms “we,” “us,” and “our” refer to Pro Pond Supply. Pro Pond Supply offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including any additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by them. If you do not agree to all the Terms, then you may not access the website or use any Services.
Section 1, Online Store Terms
You represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this site.
Prohibited Uses
You may not use our products or Services for any illegal or unauthorized purpose.
You may not violate any laws in your jurisdiction, including copyright and trademark laws.
You must not transmit any worms, viruses, malware, or any code of a destructive nature.
Section 2, General Conditions
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content, excluding credit card information, may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices.
Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service without express written permission by us.
Section 3, Accuracy, Completeness, and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate, more complete, or more timely sources of information.
Any reliance on the material on this site is at your own risk.
Section 4, Modifications to the Service and Prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service, or any part of it, without notice.
We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.
Section 5, Products or Services
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy.
We make every effort to display product images, descriptions, and colors as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect the actual product.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction on a case-by-case basis.
We reserve the right to limit quantities of any products or Services that we offer and to discontinue any product at any time.
Section 6, Shipping and Delivery Terms
Most orders are shipped through standard parcel carriers and delivery times may vary depending on the product, supplier, destination, and carrier.
Estimated handling and transit times shown on the site or product pages are general estimates only and are not guaranteed unless expressly stated otherwise.
Once an order has shipped, Pro Pond Supply is not responsible for carrier delays caused by weather, routing issues, supply chain disruptions, or other circumstances outside our control.
Customers are responsible for providing accurate shipping information at checkout. Additional fees resulting from incorrect addresses, failed delivery attempts, package forwarding, or address changes after shipment may be the responsibility of the customer.
If an order arrives damaged, incorrect, or incomplete, customers must contact us within 48 hours of delivery and provide photos and details so we can review the issue and coordinate a resolution if applicable.
Section 7, Backorders and Availability
Some items may occasionally be out of stock or backordered.
If an item is unavailable after an order is placed, we may notify you by email with an estimated availability or restock timeframe if one is available.
Customers are encouraged to contact us before ordering if timing is important.
If an order is canceled due to product unavailability, any refund will be issued in accordance with our cancellation and refund policies.
Section 8, Cancellations and Refunds
Orders may be canceled within 24 hours of placement for a full refund, unless otherwise stated on the product page.
After 24 hours, but before shipment, approved cancellations may be subject to a 3% non-refundable processing fee to cover transaction-related costs.
If an order was paid for using Affirm or another financing provider, additional non-refundable processing fees may apply where applicable.
If an order has already shipped, cancellation requests will be treated as returns and may be subject to return shipping costs and any applicable restocking fees.
Refunds are issued to the original payment method. Processing time may vary depending on your payment provider.
Section 9, Returns and Restocking Fees
Returns must be requested within the return window stated on the applicable product page or, if no product-specific policy is stated, within 30 days of delivery.
Returned items must be unused, in new condition, and returned in the original packaging.
Products that have been used, installed, altered, or damaged after delivery may not be eligible for return.
Customers are responsible for return shipping costs unless the return is due to a confirmed defect, shipping damage, or fulfillment error.
Any original shipping charges are non-refundable unless otherwise required by law or stated in writing.
Restocking fees may apply depending on the supplier or manufacturer. Unauthorized returns will not be accepted.
Section 10, Supplier-Specific Policies
Certain brands or products may have supplier-specific shipping, cancellation, return, or warranty policies. By purchasing those products, you agree to any product-specific or supplier-specific terms listed on the applicable product page in addition to these Terms of Service.
If there is a conflict between these Terms and a clearly stated supplier-specific product policy, the product-specific policy will govern for that item.
Section 11, Payment Terms
We accept major credit cards, PayPal, and certain financing options that may be made available at checkout.
Payments made through third-party financing providers may be subject to additional non-refundable processing fees if canceled, depending on the provider’s policies.
We reserve the right to refuse or cancel any order if fraud, unauthorized activity, or payment issues are suspected.
Section 12, Limitation of Liability
Pro Pond Supply is not liable for:
- shipping delays caused by carriers or suppliers
- manufacturer or supplier backorders
- losses resulting from incorrect customer-provided shipping information
- indirect, incidental, punitive, special, or consequential damages, including lost profits or lost opportunities arising from the use of our site, products, or Services
To the maximum extent permitted by law, our liability shall be limited to the amount paid for the product giving rise to the claim.
Section 13, Force Majeure
We are not responsible for delays or failure to perform caused by events beyond our reasonable control, including natural disasters, severe weather, carrier disruptions, labor shortages, strikes, pandemics, government actions, supplier interruptions, or internet and system outages.
Section 14, Governing Law and Venue
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law principles.
You agree that any dispute arising out of or relating to your use of this site or your purchase of products from Pro Pond Supply shall be brought exclusively in the state or federal courts located in Georgia, and you consent to the jurisdiction of those courts.
Section 15, Contact Information
Questions about the Terms of Service should be sent to:
📧 support@propondsupply.com
📞 470-354-1969
About Us
📧 Email: support@propondsupply.com
📞 Phone: 470-354-1969
🕒 Customer Service Hours:
Monday through Friday, 9:00 AM to 6:00 PM EST